How to set up

Control which shipping options appear at checkout, how they're named, and in what order. Create rules to hide irrelevant methods, rename them for clarity, or reorder them to promote your preferred option.

Available on all plans. Delivery Customization uses Shopify Functions — no Shopify Plus required.

What it does

Delivery Customization lets you create rules that modify shipping options at checkout:

Hide — Remove delivery methods that don't apply (e.g., hide express shipping for digital products)
Rename — Change how a method is labeled (e.g., "Standard" → "Free Shipping (3–5 days)")
Reorder — Control the display order (e.g., move free shipping to the top)

Each rule can optionally use trigger conditions so it only applies when specific criteria are met (product in cart, cart value, customer tag).

Step 1: Go to Shipping rules

In the app sidebar, click Shipping rules. This page lists all your delivery-method rules.

Shipping rules list showing hide, rename and reorder delivery rules

Delivery-method customization lives under "Shipping rules" in the sidebar — a separate item from Payment customization and Shipping discount. This page only shows delivery (shipping-method) rules.

List page overview

The page heading is Shipping rules.

Feature	Description
Tabs	Filter by sub-type: All, Hide delivery, Rename delivery, Reorder delivery
Table columns	Name, Status, Type, Details, Actions
Status filter	Active, Expired, Test mode
Sort	By Date Created (Oldest / Newest)
Actions	Activate/Deactivate, Edit, Delete

Step 2: Choose rule type

Click Create rule (top right) to open the Shipping rule type page. It shows three cards. Pick one and click Create.

Rule type	What it does
Hide delivery method	Remove delivery options by region or cart — e.g., hide Express for Hawaii
Rename delivery method	Rename delivery labels — e.g., "Express" → "Express 2–3 day"
Reorder delivery method	Push preferred options to the top — e.g., promote in-store pickup

Step 3: Configure general settings and trigger conditions

All three rule types share the same editor layout:

Left column — Section labels and descriptions
Right column — Form fields and settings

General setting

Setting	Description
Rule name	A name for your reference (e.g., "Hide express for digital products"). A default like "Hide delivery method #1" is pre-filled.
Status	Active — rule applies at checkout. Test mode — only triggers when checkout email is `[email protected]`. Expired — rule is off.

Test mode lets you safely verify your rule without affecting real customers. Use [email protected] as the checkout email to see the rule in action.

Trigger conditions

Choose when the rule applies:

Mode	Behavior
No condition	Rule always applies to all orders
Set conditions	Rule only applies when all conditions are met (AND logic)

Available condition types

The condition dropdown is grouped (Product / Order / Customer / Shipping):

Condition	Operators / controls	Example
Included product (or variant)	Product picker (cart contains)	Cart contains "Digital Product" → hide express
Excluded product (or variant)	Product picker (cart does not contain)	Cart lacks "Gift Card" → hide free shipping
Subtotal value	Greater (`>`), Greater or equal (≥), Less (`<`), Less or equal (≤), Equal (=); or Use a range (from/to)	Cart > $75 → show free shipping first
Customer tag	Include / Exclude + tag picker	Include tag "VIP" → prioritize express
Shipping country	Include / Exclude + country picker	Exclude remote regions → hide express

Click "+ Add 'AND' condition" to combine conditions (one of each type, up to five). All conditions must match (AND logic) for the rule to apply.

Rule type: Hide delivery method

When you select Hide delivery method, the Rule Action section offers five options:

Option	Behavior
Hide all delivery methods	Removes all shipping options
Hide specific delivery method(s)	Hide only the methods you specify by name
Hide delivery method(s) of type	Hide all methods of one or more categories
Hide delivery method(s) not of type	Hide everything except the selected categories
Show only specific delivery method(s)	Hide all methods except the ones you specify

When you choose Hide specific or Show only specific, a name-matching builder appears per row:

Matching type: dropdown — "Name is exactly" (exact match) or "Name contains" (partial match)
Delivery method: free-text field — enter the method name as it appears in Shopify

Click Add to add more rows; click the trash icon to remove one.

When you choose of type / not of type, a category picker appears. The available delivery types are: Shipping, Local delivery, Pickup point, Local pickup, and Retail.

Be careful with "Hide all" — if no delivery methods remain visible, buyers cannot complete their purchase. Always test before activating.

Rule type: Rename delivery method

When you select Rename delivery method, the Rule Action section shows a Rename rules table:

Column	Description
Matching type	Dropdown: "Name is exactly" or "Name contains"
Delivery method	Free-text field — the original name as it appears in Shopify
Rename to	The new name buyers will see at checkout

Click Add to create additional rename mappings within the same rule.

Examples:

"Standard" → "Free Shipping (3–5 business days)"
"Express" → "Next-Day Delivery — $12.99"
"Economy" → "Budget Shipping (7–10 days)"

With "Name is exactly", the Delivery method name must match exactly as shown in your Shopify Shipping settings — including spacing and capitalization. Use "Name contains" to match on a partial keyword instead.

Rule type: Reorder delivery method

When you select Reorder delivery method, the Rule Action section lets you set the display order:

How to reorder

Under Add delivery method, type a method name (placeholder: "Type a delivery method name and click Add")
Click Add (or press Enter)
Repeat for each method you want to prioritize
Drag and drop with the drag handle to set the desired order — top of list appears first at checkout
Use the Remove (trash) icon to remove a method from the list

Tip: You don't need to list every delivery method — only the ones you want to prioritize. Unlisted methods will still appear, just after the ones you've explicitly ordered.

Important notes from Shopify

Activation in Shopify Settings required. After creating a delivery rule in the app, you must also activate it in your Shopify admin. Go to Settings → Shipping and delivery → Delivery customizations, select your customization, and click Activate. If you skip this step, the rule will not take effect at checkout.

Draft order checkouts. Delivery customizations apply to both regular Shopify Checkout and draft order checkouts. However, customizations will not display in the admin while you are creating a draft order — they only appear on the actual checkout page.

Tips

Use Test mode first — verify your rule works correctly with [email protected] before setting it to Active.
Match method names carefully — with "Name is exactly", delivery method names are case-sensitive. Check your Shopify Shipping settings for the exact names, or use "Name contains" for partial matches.
Combine conditions wisely — all conditions use AND logic. The rule only triggers when every condition matches.
One rule per purpose — create separate rules for different scenarios rather than trying to handle everything in one rule.

Share app function logs

Having trouble with a delivery rule not applying at checkout? The rule editor has a Share app function logs section (heading: "Delivery rule not working on checkout?") that lets you send the function logs to our team. You can find this section at the bottom of every campaign/rule editor page.

In the rule editor, find Share app function logs and click Share logs — this opens this app's page in your Shopify admin (Settings → Apps and sales channels → [the app])
In the Functions card, click the ⋯ (more) menu
Select Share logs — our team receives the latest function runs

You can also use the Contact us link in that section to message support directly.

How to set up How to set up