Testimonials

Show product reviews at checkout to boost buyer confidence. Testimonials automatically matches reviews to products in the cart — buyers see relevant social proof right when they're making their purchase decision.

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What it does

Testimonials displays product reviews at checkout, pulled from your connected review app:

• Auto-match — shows reviews for products currently in the buyer's cart
• Judge.me integration — syncs reviews from your Judge.me account
• Customizable appearance — choose layout, star style, colors, and how many reviews to show
• Smart filtering — auto-publish only high-quality reviews (5-star, 4-star+, or all)

If no matching reviews are found for the products in the cart, the widget hides automatically — no empty state shown to buyers.

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Step 1: Go to Extra Widgets

In the app sidebar, click Extra Widgets. Find the Testimonials card and click Manage.

List page overview

Feature	Description
Widget ID	Auto-generated unique ID (e.g., testimonial_a1b2) — used in Theme Editor
Name	Config name for your reference
Status	Active (live at checkout) or Inactive
Actions	Activate/Deactivate, Edit, Delete
Bulk actions	Select multiple configs to activate, deactivate, or delete

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Step 2: Create a new testimonial config

Click Create testimonial (top right). The editor opens with settings on the left and a live preview on the right.

Widget ID

After saving for the first time, a Widget ID is generated (e.g., testimonial_a1b2). You'll need this ID when adding the block in the Theme Editor. Click the copy button to copy it.

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Step 3: Configure review source

Review source

Select your review app from the dropdown. Currently supported:

Source	Status
Judge.me	Supported

Connection status

Status	What it means
Connected	Reviews are synced from Judge.me. Star ratings update automatically.
Not connected	Sample reviews are shown in the preview. Click "Go to Integration settings" to connect your Judge.me account.

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Step 4: Configure appearance

Title

Add an optional heading above the review list, on the Appearance tab.

Setting	Description
Title	Heading shown above the reviews (placeholder: "More than 1000+ happy customers"). Leave empty to hide it.

The Title supports multiple languages. Translate it under Translation.

Layout

Choose how reviews are displayed:

Layout	Description
Vertical	Reviews stacked on top of each other. Best for sidebar placement.
Horizontal	Reviews side by side in a row. Best for main content area with space.

Star settings

Setting	Options	Default
Star type	Plain (no background) / With background (colored fill)	Plain
Star size	Small (14px) / Medium (18px)	Small
Star color	Yellow / Orange / Red / Green / Blue / Purple	Yellow

Review display

Setting	Description	Default
Show product belonging to review	Display product thumbnail and name alongside the review	On
Visible reviews at a time	Number of reviews shown at once (1, 2, or 3)	2
Enable paginating	Show Prev/Next arrows plus clickable dots, so buyers can jump straight to any review page	On

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Step 5: Configure review behavior

Sorting

Option	Description
Recent	Newest reviews first
Highest rating	5-star reviews first
Lowest rating	Lowest-rated reviews first

Auto-publish

Control which reviews are shown at checkout:

Option	Description
5 stars review	Only 5-star reviews are displayed
4 stars and up	Reviews with 4 or 5 stars are displayed (recommended)
All reviews	All reviews regardless of rating

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Step 6: Add the block in Theme Editor

After saving your testimonial config in the app, add it to your checkout page:

1. Go to Shopify Admin → Online Store → Customize
2. Navigate to the Checkout page in the theme editor
3. Click Add block → select AOV.AI Testimonials
4. In the block settings, enter the Widget ID you copied from the app
5. Position the block where you want it (main content area or Order Summary sidebar)
6. Click Save in the theme editor

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Tips

• Use "Vertical" layout for sidebar — horizontal reviews are too cramped in the narrow sidebar column
• Show 2 reviews at a time — enough social proof without overwhelming the checkout page
• Enable pagination — lets interested buyers browse more reviews without cluttering the page
• Show product info — buyers see which product the review is about, making it more relevant
• Use "4 stars and up" — feels authentic while keeping sentiment positive
• Connect Judge.me first — the widget shows sample data until your review app is connected

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FAQs

General

Q: Do I need Shopify Plus for Testimonials? A: Yes. Testimonials uses Checkout UI Extensions, which require Shopify Plus.

Q: Which review apps are supported? A: Currently Judge.me is supported. More integrations may be added in the future.

Q: What happens if a product in the cart has no reviews? A: The widget hides automatically — buyers won't see an empty reviews section.

Q: Can I show reviews for all products, not just cart products? A: No. Testimonials automatically matches reviews to products in the buyer's cart for maximum relevance.

Integration

Q: How do I connect Judge.me? A: Go to the app's Integration settings (separate from the Testimonials editor). Follow the connection flow to link your Judge.me account.

Q: How often are reviews synced? A: Reviews sync automatically when the testimonial config is saved. New reviews from Judge.me are included in the next sync.

Q: What if I disconnect Judge.me? A: The widget will stop showing reviews at checkout. The preview in the editor will revert to sample data.

Display

Q: Can I choose which specific reviews to show? A: Not individually. Use the auto-publish setting to filter by star rating, and sorting to control the order.

Q: How does pagination work at checkout? A: Buyers see Prev/Next arrows below the reviews, plus a row of dots. Clicking an arrow moves one page; clicking a dot jumps straight to that review page.

Q: Do reviews show the reviewer's profile picture? A: Reviews show the reviewer's name and a verified badge (if applicable). Profile pictures depend on the review app data.