Customer location

The Customer Location setting allows merchants to restrict campaign eligibility based on the customer’s geographical location.

Applicable Campaign Types

• Gift with cart value

• Gift with collection value

• Buy X Get Y

• Gift with quantity purchase

• Order goal

• Shipping goal

---

How it Works

• Merchants can select one or multiple countries where the campaign will apply.

• Only customers whose shipping address is located in the selected country/region will be eligible for the campaign.

• Customers outside the selected locations will not see or receive the campaign benefits.

---

Example

• Merchant sets up a “Buy X Get Y” campaign.

• Customer eligibility is set to Customer location.

• Selected locations: Algeria, China.

• Result: Only customers from Algeria and China can claim the free gift.

---

Setup Instructions

1. Create or edit a campaign.

2. Go to Advanced settings > Customer eligibility.

3. Select Customer location.

4. Search and select the country or region(s) you want to target.

5. Save and activate the campaign.

---

Best Use Cases

• Regional promotions: Run campaigns during local holidays or events in a specific country.

• Shipping availability: Only offer free gifts to regions where shipping is supported.

• Market testing: Launch promotions in selected markets before expanding globally.