Customer location
The Customer Location setting allows merchants to restrict campaign eligibility based on the customer’s geographical location.
Applicable Campaign Types
Gift with cart value
Gift with collection value
Buy X Get Y
Gift with quantity purchase
Order goal
Shipping goal
How it Works
Merchants can select one or multiple countries where the campaign will apply.
Only customers whose shipping address is located in the selected country/region will be eligible for the campaign.
Customers outside the selected locations will not see or receive the campaign benefits.
Example
Merchant sets up a “Buy X Get Y” campaign.
Customer eligibility is set to Customer location.
Selected locations: Algeria, China.
Result: Only customers from Algeria and China can claim the free gift.
Setup Instructions
Create or edit a campaign.
Go to Advanced settings > Customer eligibility.
Select Customer location.
Search and select the country or region(s) you want to target.
Save and activate the campaign.
Best Use Cases
Regional promotions: Run campaigns during local holidays or events in a specific country.
Shipping availability: Only offer free gifts to regions where shipping is supported.
Market testing: Launch promotions in selected markets before expanding globally.
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