❓FAQs
Why isn't the app showing on my store?
If you've set up a campaign but don't see it active on your storefront, ensure that you've activated our app on your store theme. Please navigate to your store admin, go to Themes (under Online Store), click "Customize" on the live theme, go to Theme settings, then to the App embeds tab, and turn on the toggle for our app.
If the app still doesn’t work after activation, please contact our support team via live chat for assistance.
Can your app work well with all Shopify themes?
Yes, our app is compatible with all Shopify themes. However, some specific themes may require a page reload after adding a gift. This is due to the theme's logic, which necessitates reloading the page to refresh the cart. We are actively working on improving our integration with these themes to resolve this issue."
How does the combination logic work when a product is part of multiple campaign types?
If a product is eligible for multiple campaign types simultaneously, the app follows a priority logic to determine which campaign's gift is applied first. The priority order is as follows:
Buy X Get Y
Gift With Collection Value
Gift With Cart Value
Gift With Quantity Purchase
How does your app handle multiple campaigns applied to the cart at the same time?
By default, only one campaign can be applied at a time to prevent loss for the merchant. For example: - Adding a t-shirt triggers a BXGY campaign, resulting in a free hat. - Adding $500 triggers a Gift With Cart Value (GWCA) campaign, resulting in free pants.
If a customer adds a t-shirt first, they receive a free hat. If they adjust their cart to reach $500, the hat will be removed and replaced with free pants.
However, we offer the option to allow customers to receive gifts from multiple campaigns by enabling the product discount option in the campaign settings.
Case 1: If both BXGY and GWCA enable product discount combinations, the customer can receive both the free hat and free pants.
Case 2: If any campaign does not enable product discount combinations, it works as the default logic.
Can your app combine with Shopify discount codes?
Yes. You have the flexibility to decide which campaigns can be combined with Shopify discouns. By default, all promotion campaigns cannot be combined with Shopify discounts. To allow combinations, simply select the option for discount combination in the campaign settings.
Can I offer different gifts for different cart values?
Yes. You can create multiple Gift With Cart Value campaigns: For example: - Campaign 1: Spend $100 to get a free sock - Campaign 2: Spend $300 to get a free hat - Campaign 3: Spend $500 to get a free shirt Note: Customers can only receive one gift based on the highest cart value to prevent loss for the merchant.
Can I create a "free gift for every order" or "free gift with any purchase"?
Yes. Simply create a Gift With Cart Value campaign and set the minimum cart value to $1 to offer a free gift with any purchase.
What is the difference between a Gift With Quantity Purchase and a Buy X Get Y campaign?
Both campaign strategies involve rewarding customers based on their purchases, but they operate on a different logic.
Buy X Get Y:
Works with OR logic.
For example, if you have a shirt collection with red, blue, and yellow shirts, and you create a BXGY campaign where customers can buy 3 items from the collection to get a gift, the offer will apply if the customer buys 3 red shirts, OR 3 blue shirts, OR 3 yellow shirts.
Gift With Quantity Purchase (GWQU):
Works with AND logic.
Using the same shirt collection (red, blue, and yellow), if you create a GWQU campaign when the customer buys 3 items from the collection, the offer will apply if the customer buys a total of 3 items from the collection, regardless of the color combination (e.g., 1 red AND 1 blue AND 1 yellow shirt)
Does your app support multiple languages?
Currently, it is not available. However, the good news is that our team is actively developing a translation feature, with an estimated release date of 12/09. If you need multilingual support before the official release, please contact our support team for a customized solution for your store.
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