# Subscription restrictions

### **Issue description**

When creating or editing campaign, the campaign **cannot be saved** if the gifting product has the following Shopify setting enabled:

> **“Only sell this product with these purchase options”**\
> (Shopify → Product → Purchase options)

<figure><img src="https://1289686769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMo81Ak7Ig0Z6bLRmWpSA%2Fuploads%2FxjDrqjqftsrYl12BdUwH%2Fimage.png?alt=media&#x26;token=380e4066-71a3-4a0c-891d-4190415646a7" alt=""><figcaption></figcaption></figure>

This setting forces the product to be sold **only** as a subscription product, which prevents the AOV.ai Free Gift app from using the gifting product as a **one-time** gift

***

## **How to fix the Issue**

You have **two valid solutions**. Choose whichever fits your business.

***

## **1. Uncheck the “Only sell this product with these purchase options” Box**

<figure><img src="https://1289686769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMo81Ak7Ig0Z6bLRmWpSA%2Fuploads%2FpBRJrtzTwvkeDGG5ZZA9%2Fimage.png?alt=media&#x26;token=56707814-1d5f-4e88-92dc-83a5f5606680" alt=""><figcaption></figcaption></figure>

#### **Steps:**

1. Go to **Shopify Admin > Products**
2. Scroll to **Purchase options** section
3. Locate the setting:\
   \&#xNAN;**“Only sell this product with these purchase options”**
4. **Uncheck** this option
5. Save the product
6. Return to the Free Gift app → Save the campaign again

***

## **2: Remove subscription purchase option**

<figure><img src="https://1289686769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMo81Ak7Ig0Z6bLRmWpSA%2Fuploads%2FAEUYHdB5AF98Z1ghq07i%2Fimage.png?alt=media&#x26;token=6f3fc3c1-9a2f-4c1b-a725-9cea63173aa6" alt=""><figcaption></figcaption></figure>

#### **Steps:**

1. Go to **Shopify Admin > Products**
2. Open your **gifting product**
3. In **Purchase options**, remove the assigned **Subscription option**\
   (Click “Manage” → Remove subscription option)
4. Save the product
5. Go back to Free Gift → Save the campaign


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