Subscription restrictions

Issue description

When creating or editing campaign, the campaign cannot be saved if the gifting product has the following Shopify setting enabled:

“Only sell this product with these purchase options” (Shopify → Product → Purchase options)

This setting forces the product to be sold only as a subscription product, which prevents the AOV.ai Free Gift app from using the gifting product as a one-time gift

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How to fix the Issue

You have two valid solutions. Choose whichever fits your business.

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1. Uncheck the “Only sell this product with these purchase options” Box

Steps:

1. Go to Shopify Admin > Products

2. Scroll to Purchase options section

3. Locate the setting: “Only sell this product with these purchase options”

4. Uncheck this option

5. Save the product

6. Return to the Free Gift app → Save the campaign again

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2: Remove subscription purchase option

Steps:

1. Go to Shopify Admin > Products

2. Open your gifting product

3. In Purchase options, remove the assigned Subscription option (Click “Manage” → Remove subscription option)

4. Save the product

5. Go back to Free Gift → Save the campaign