# How to set up Create shipping discount rules that automatically reduce or eliminate shipping costs at checkout. Offer free shipping, a fixed amount off, or a percentage off — triggered automatically by conditions or redeemed with a discount code. {% hint style="success" %} **Available on all Shopify plans.** Shipping Discount uses Shopify Discount Functions — no Shopify Plus required. {% endhint %} *** ## What it does Shipping Discount lets you create rules that reduce shipping costs for your buyers at checkout: * **Free shipping** — remove shipping charges entirely * **Fixed amount off** — reduce shipping by a specific dollar amount (e.g., $5 off) * **Percentage off** — reduce shipping by a percentage (e.g., 50% off) Each rule can be triggered **automatically** when conditions are met, or require the buyer to enter a **discount code** at checkout. *** ## Step 1: Go to Checkout Customizations In the app sidebar, click **Checkout customizations**. You'll see the list of all your rules across payment, delivery, and shipping discount types. {% embed url="" %} ### List page overview | Feature | Description | | ---------------- | ------------------------------------------------------------------ | | **Tabs** | Filter by: All, Delivery method, Payment method, Shipping discount | | **Search** | Find rules by name | | **Table** | Shows rule name, type (badge), status, created date, and actions | | **Actions** | Activate/Deactivate, Edit, Delete for each rule | | **Bulk actions** | Select multiple rules to activate, deactivate, or delete | *** ## Step 2: Create a shipping discount rule 1. Click **Create rule** (top right) 2. On the Rule Type Selection page, select **Shipping discount** {% embed url="" %} The editor opens with a two-column layout: * **Left column (\~35%)** — Section labels and descriptions * **Right column (\~65%)** — Form fields and settings The editor has three sections: **General Settings**, **Trigger Conditions**, and **Discount**. *** ## Step 3: Configure general settings {% embed url="" %} ### Rule name Enter a descriptive name for your reference (e.g., "Free shipping over $75"). Maximum **50 characters**. ### Discount combinations Control whether this shipping discount can be combined with other active discounts: | Option | Description | | --------------------- | -------------------------------------------------------------------------- | | **Order discounts** | Allow this rule to stack with order-level discounts (checked by default) | | **Product discounts** | Allow this rule to stack with product-level discounts (checked by default) | {% hint style="info" %} **Tip:** Keep both options checked unless you have a specific reason to prevent stacking. This gives buyers the best experience when multiple promotions are active. {% endhint %} ### Trigger method Choose how the discount is applied: | Method | Description | | ------------------------ | -------------------------------------------------------------------------------------------------- | | **Automatically** | Discount applies whenever trigger conditions are met — no action required from the buyer (default) | | **With a discount code** | Buyer must enter a discount code at checkout to activate the discount | {% hint style="warning" %} **The trigger method cannot be changed after saving.** Once you save a rule as "Automatically" or "With a discount code", this setting is locked. If you need a different trigger method, create a new rule. {% endhint %} ### Discount code settings (code trigger only) When you select **With a discount code**, additional fields appear: | Setting | Description | | ------------------------ | -------------------------------------------------------------------------------- | | **Discount code** | The code buyers enter at checkout (e.g., "FREESHIP2026") | | **Usage limit** | Check to set a maximum number of times the code can be used across all customers | | **One use per customer** | Check to limit each customer to a single use of this code | *** ## Step 4: Configure trigger conditions Trigger conditions control when the shipping discount applies. By default, the discount applies to all orders. {% embed url="" %} ### Two modes | Mode | Behavior | | ------------------ | ----------------------------------------------------------------------- | | **No condition** | Discount applies to **all** orders | | **Set conditions** | Discount only applies when **all** conditions are satisfied (AND logic) | ### Available condition types When you select **Set conditions**, a condition builder appears. Click **"+ Add 'AND' condition"** to add rows. | Condition | Operators | Example | | -------------------- | --------------------------- | ------------------------------------------------------- | | **Product** | Contains / Does not contain | Cart contains "Summer Collection" items → free shipping | | **Total cart value** | Greater than / Less than | Cart total > $75 → free shipping | | **Customer tag** | Has tag / Does not have tag | Customer tagged "VIP" → 50% off shipping | {% hint style="info" %} All conditions use **AND logic** — every condition must be true for the discount to apply. For example: "Cart total > $75" AND "Cart contains Product A" means both must be satisfied. {% endhint %} *** ## Step 5: Configure the discount This section defines what discount buyers receive on shipping. {% embed url="" %} ### Discount label Enter the text buyers will see at checkout next to the discount (e.g., "Free Shipping Promotion"). Maximum **50 characters**. This label appears in the order summary as a tag below the shipping line. ### Discount type | Type | Behavior | Value input | | -------------------- | ------------------------------------- | ------------------------------------------------- | | **Free shipping** | Removes all shipping charges | No value input needed | | **Fixed amount off** | Reduces shipping by a specific amount | Number input with currency suffix (e.g., "$5.00") | | **Percentage off** | Reduces shipping by a percentage | Number input with % suffix (maximum 100%) | ### Currency conversion (Fixed amount off only) When using **Fixed amount off**, two additional settings appear: | Setting | Description | | ---------------------------- | --------------------------------------------------------------------------------------------------------------- | | **Convert to cart currency** | Automatically convert the discount amount to the buyer's local currency. Recommended for multi-currency stores. | | **Conversion behavior** | How to handle conversion rounding: **Don't round up** / **Round up to nearest** / **Round to nearest** | {% hint style="info" %} **Tip:** Enable **Convert to cart currency** if your store sells in multiple currencies. This ensures the discount amount is correctly applied regardless of the buyer's currency. {% endhint %} *** ## Step 6: Configure shipping method targeting Choose which shipping methods the discount applies to. {% embed url="" %} | Option | Description | | ---------------------------------- | ----------------------------------------------------------------- | | **Apply to all shipping methods** | The discount applies to every available shipping method (default) | | **Apply to only specific methods** | The discount applies only to methods matching your criteria | When you select **Apply to only specific methods**, a table appears where you can define matching rules: | Column | Description | | ------------ | ---------------------------------------------------- | | **Operator** | How to match: Contains, Does not contain, Is, Is not | | **Value** | The text to match against shipping method names | Click **Add** to add more matching rules. Click the trash icon to remove a row. {% hint style="info" %} **Example:** To offer free shipping only on standard methods, set the operator to **Contains** and the value to **"Standard"**. This matches any shipping method with "Standard" in its name. {% endhint %} *** ## Step 7: Save and activate 1. Review all settings 2. Click **Save** in the top bar {% embed url="" %} The discount takes effect at checkout immediately after saving. *** ## What buyers see at checkout ### Automatic discounts When an automatic shipping discount applies: * **Shipping method line:** The original shipping price appears crossed out, with the discounted price shown next to it. If the discount covers the full cost, it shows **"FREE"** * **Order summary:** The original shipping cost is crossed out with the new price displayed. Below the shipping line, the discount label appears as a tag with an icon * **Total savings:** A line at the bottom of the order summary shows the total amount saved {% embed url="" %} ### Discount code When a buyer has a discount code: 1. The buyer enters the code in the **"Discount code or gift card"** field at checkout 2. Clicks **Apply** 3. The shipping prices update to reflect the discount 4. The discount label tag appears in the order summary {% embed url="" %} *** ## Manage existing rules ### Toggle status Use the **Pause** / **Start** action on any rule to quickly toggle its status without opening the editor. ### Edit a rule Click the **edit icon** (pencil) in the Actions column, or click the rule name to open the editor. ### Delete rules * **Single rule:** Click the **delete icon** (trash) in the Actions column * **Bulk delete:** Select multiple rules with checkboxes → click **Delete rules** Other bulk actions: **Activate rules**, **Deactivate rules**. {% hint style="warning" %} Deletion is permanent. The rule cannot be recovered. {% endhint %} *** ## Tips * **Keep discount labels clear** — buyers see this text at checkout. "Free Shipping on Orders Over $75" is more helpful than "Shipping Promo" * **Use conditions for automatic discounts** — without conditions, the discount applies to every order. Set a cart value threshold to protect your margins * **Target specific methods** when you only want to discount certain shipping tiers (e.g., free standard shipping but not express) * **Enable currency conversion** for fixed amount discounts if you sell in multiple currencies * **Keep rule names descriptive** — "Free shipping over $75" is better than "Shipping rule #1" * **Monitor the 25-rule limit** — Shopify allows up to 25 active automatic discounts at once. You'll see a warning banner when approaching this limit *** ## FAQs ### General **Q: Do I need Shopify Plus for Shipping Discount?** A: No. Shipping Discount uses Shopify Discount Functions, which are available on all Shopify plans. **Q: How many shipping discount rules can I have?** A: You can have up to **25 active automatic discounts** at once. This limit is shared across all automatic discount types in Shopify. **Q: Can I change the trigger method after saving?** A: No. The trigger method (Automatic or With a discount code) is **locked after the first save**. If you need a different trigger method, create a new rule. **Q: Does the discount take effect immediately?** A: Yes. Once saved, the discount applies to all new checkouts immediately. ### Discount behavior **Q: What happens if the discount is larger than the shipping cost?** A: Shipping is reduced to **$0** — it never goes negative. For example, a $10 fixed discount on $7 shipping results in $0 shipping, not -$3. **Q: What happens when multiple shipping discounts qualify?** A: Shopify automatically applies the **highest-value discount** for the buyer. The buyer always gets the best deal. **Q: Can shipping discounts stack with product or order discounts?** A: Yes, if the **Discount combinations** checkboxes are enabled. By default, both "Order discounts" and "Product discounts" are checked, allowing stacking. ### Trigger conditions **Q: What happens if I set no conditions on an automatic discount?** A: The discount applies to every order at checkout — all buyers receive the shipping discount automatically. **Q: Can I combine multiple conditions?** A: Yes. Add multiple conditions with AND logic — all must be true for the discount to apply. **Q: Does "Product" condition check variants?** A: It checks at the product level. If any variant of the selected product is in the cart, the condition is met. ### Discount codes **Q: Where do buyers enter the discount code?** A: In the **"Discount code or gift card"** field on the checkout page. After entering the code, they click **Apply** to activate the discount. **Q: Can I set a usage limit on discount codes?** A: Yes. Enable the **Usage limit** checkbox and enter the maximum number of uses. You can also check **One use per customer** to prevent repeat usage by the same buyer. **Q: Can a buyer use multiple discount codes?** A: Shopify allows only one discount code per checkout. If a buyer enters a new code, it replaces the previous one. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.aov.ai/aov.ai-checkout-upsell/shipping-discount/shipping-discount.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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