Testimonials
Show product reviews at checkout to boost buyer confidence. Testimonials automatically matches reviews to products in the cart — buyers see relevant social proof right when they're making their purchase decision.
Requires Shopify Plus. Testimonials uses Checkout UI Extensions, which are available on Shopify Plus plans.
What it does
Testimonials displays product reviews at checkout, pulled from your connected review app:
Auto-match — shows reviews for products currently in the buyer's cart
Judge.me integration — syncs reviews from your Judge.me account
Customizable appearance — choose layout, star style, colors, and how many reviews to show
Smart filtering — auto-publish only high-quality reviews (5-star, 4-star+, or all)
If no matching reviews are found for the products in the cart, the widget hides automatically — no empty state shown to buyers.
Step 1: Go to Extra Widgets
In the app sidebar, click Extra Widgets. Find the Testimonials card and click Manage.
List page overview
Widget ID
Auto-generated unique ID (e.g., testimonial_a1b2) — used in Theme Editor
Name
Config name for your reference
Status
Active (live at checkout) or Inactive
Actions
Activate/Deactivate, Edit, Delete
Bulk actions
Select multiple configs to activate, deactivate, or delete
Step 2: Create a new testimonial config
Click Create testimonial (top right). The editor opens with settings on the left and a live preview on the right.
Widget ID
After saving for the first time, a Widget ID is generated (e.g., testimonial_a1b2). You'll need this ID when adding the block in the Theme Editor. Click the copy button to copy it.
Step 3: Configure review source
Review source
Select your review app from the dropdown. Currently supported:
Judge.me
Supported
Connection status
Connected
Reviews are synced from Judge.me. Star ratings update automatically.
Not connected
Sample reviews are shown in the preview. Click "Go to Integration settings" to connect your Judge.me account.
You must connect your Judge.me account in the app's Integration settings before real reviews will appear at checkout. Until connected, the preview shows sample data only.
Step 4: Configure appearance
Layout
Choose how reviews are displayed:
Vertical
Reviews stacked on top of each other. Best for sidebar placement.
Horizontal
Reviews side by side in a row. Best for main content area with space.
Star settings
Star type
Plain (no background) / With background (colored fill)
Plain
Star size
Small (14px) / Medium (18px)
Small
Star color
Yellow / Orange / Red / Green / Blue / Purple
Yellow
Review display
Show product belonging to review
Display product thumbnail and name alongside the review
On
Visible reviews at a time
Number of reviews shown at once (1, 2, or 3)
2
Enable paginating
Show Prev/Next buttons to browse more reviews
On
Step 5: Configure review behavior
Sorting
Recent
Newest reviews first
Highest rating
5-star reviews first
Lowest rating
Lowest-rated reviews first
Auto-publish
Control which reviews are shown at checkout:
5 stars review
Only 5-star reviews are displayed
4 stars and up
Reviews with 4 or 5 stars are displayed (recommended)
All reviews
All reviews regardless of rating
Recommended: Use "4 stars and up" to show positive reviews while still appearing authentic. Showing only 5-star reviews may seem less credible.
Step 6: Add the block in Theme Editor
After saving your testimonial config in the app, add it to your checkout page:
Go to Shopify Admin → Online Store → Customize
Navigate to the Checkout page in the theme editor
Click Add block → select AOV.AI Testimonials
In the block settings, enter the Widget ID you copied from the app
Position the block where you want it (main content area or Order Summary sidebar)
Click Save in the theme editor
Sidebar tip: Use Vertical layout when placing the widget in the Order Summary sidebar — Horizontal layout may be too narrow in the sidebar column.
Tips
Use "Vertical" layout for sidebar — horizontal reviews are too cramped in the narrow sidebar column
Show 2 reviews at a time — enough social proof without overwhelming the checkout page
Enable pagination — lets interested buyers browse more reviews without cluttering the page
Show product info — buyers see which product the review is about, making it more relevant
Use "4 stars and up" — feels authentic while keeping sentiment positive
Connect Judge.me first — the widget shows sample data until your review app is connected
FAQs
General
Q: Do I need Shopify Plus for Testimonials? A: Yes. Testimonials uses Checkout UI Extensions, which require Shopify Plus.
Q: Which review apps are supported? A: Currently Judge.me is supported. More integrations may be added in the future.
Q: What happens if a product in the cart has no reviews? A: The widget hides automatically — buyers won't see an empty reviews section.
Q: Can I show reviews for all products, not just cart products? A: No. Testimonials automatically matches reviews to products in the buyer's cart for maximum relevance.
Integration
Q: How do I connect Judge.me? A: Go to the app's Integration settings (separate from the Testimonials editor). Follow the connection flow to link your Judge.me account.
Q: How often are reviews synced? A: Reviews sync automatically when the testimonial config is saved. New reviews from Judge.me are included in the next sync.
Q: What if I disconnect Judge.me? A: The widget will stop showing reviews at checkout. The preview in the editor will revert to sample data.
Display
Q: Can I choose which specific reviews to show? A: Not individually. Use the auto-publish setting to filter by star rating, and sorting to control the order.
Q: How does pagination work at checkout? A: Buyers see Prev/Next buttons below the reviews. Clicking advances to the next set of reviews.
Q: Do reviews show the reviewer's profile picture? A: Reviews show the reviewer's name and a verified badge (if applicable). Profile pictures depend on the review app data.
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