# Claim Confirmation

Show customers a confirmation message after they accept an upsell offer. This builds trust by clearly showing the updated order details.

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## What is Claim Confirmation?

When a customer accepts a post-purchase upsell offer, the Claim Confirmation widget appears to confirm that their order has been updated. It displays:

* A success message and icon
* Updated order breakdown (original order + claimed items)
* Price details including subtotal, shipping, discounts, and taxes

## Setting up Claim Confirmation

### Step 1: Enable the feature

In your offer's display settings, look for the **Claim Confirmation** section. Toggle it on.

### Step 2: Customize the message

| Setting          | Default value                             | Description                                                           |
| ---------------- | ----------------------------------------- | --------------------------------------------------------------------- |
| Message          | "You've accepted the deal!"               | Main confirmation heading                                             |
| Description      | "Your order has been updated – see below" | Supporting text                                                       |
| Icon             | Bag                                       | Icon displayed with the message                                       |
| Icon color       | Subdued                                   | Color of the icon                                                     |
| Background color | Subdued (light grey)                      | Background of the confirmation area. Options: Light grey, Transparent |

### Step 3: Customize labels

You can customize all the order breakdown labels:

| Label              | Default text       |
| ------------------ | ------------------ |
| Original order     | Original order     |
| Subtotal           | Subtotal           |
| Shipping           | Shipping           |
| Claimed from offer | Claimed from offer |
| Order discount     | Order discount     |
| Estimated taxes    | Estimated taxes    |
| Item(s)            | item(s)            |
| Total              | Total              |
| Show               | Show               |
| Hide               | Hide               |

### Step 4: Save

Save your settings. The claim confirmation will appear to customers after they accept your upsell offer.

## Multi-language support

Claim confirmation labels can be translated for multi-language stores. Go to the **Translation** settings to provide translations for each label in your store's languages.

## Availability

Claim Confirmation is available for **Post-purchase upsell** offers. It appears immediately after the customer clicks the accept button on the post-purchase page.