Shipping Protection

What is Shipping Protection?

Shipping Protection adds an option inside the cart drawer that lets customers protect their order against loss, damage, or theft during shipping. Customers can toggle it on with a single click, giving them peace of mind while generating additional revenue for your store.

Why use Shipping Protection?

• Customer peace of mind — Shoppers feel more confident knowing their order is protected.

• Additional revenue stream — The protection fee adds incremental revenue to every order that opts in.

• Reduce support burden — Protected orders can simplify the claims process for shipping issues.

Requirements before using

• You must have the AOV.ai Cart Drawer app installed and active.

• A shipping protection product must exist in your Shopify store. If the product is removed, the feature will be automatically disabled.

Note: AOV Cart Drawer only provides a placeholder product to represent shipping protection and does not itself offer any coverage.

How to Set Up?

Step 1: Open Shipping Protection Settings

1. Go to AOV.ai Cart Drawer > Cart Editor.

2. Click Shipping protection in the left menu under Body.

Note: If shipping protection has been removed from your store, you will see a notice: "Shipping protection has been removed from your store, so we've disabled this feature to avoid confusing your customers."

Open shipping protection settings

Step 2: Configure the Title and Description

1. Enter the Title — The heading shown for the shipping protection option (e.g., "Shipping Protection").

2. Enter the Description — A short explanation of what the protection covers (e.g., "Protect your order against loss, damage, or theft").

Title and description

Step 3: Set the Price and Tooltip

1. Enter the Price for shipping protection.

2. Enter the Tooltip content — Additional details that appear when customers hover over the info icon.

Price and tooltip settings

Step 4: Add a Product Image and Save

1. Under Product image, select or upload an image for the shipping protection option.

2. Review the Shipping protection disclaimer at the bottom — this reminds you that AOV Cart Drawer only provides a placeholder product and does not offer actual coverage.

3. Review the shipping protection option in the live preview on the right panel.

4. Click Save to apply your settings.

Product image and save

Your shipping protection option is now available in the cart drawer. Customers can opt in with a single click for added peace of mind! 🚀